1. How long will my service call take?

A typical service call (Virus removal, Internet installation/troubleshooting, etc.) takes about 2 hours. Should your computer problem require more then an hour, we will typically "flat rate" your invoice.
A typical invoice rarely exceeds 4 hours.

2. Is your service guaranteed?

Yes. If we are unable to fix your computer problem,  you will NOT be charged.

3. Can I drop off my computer for a faster repair?

Yes, you may bring your computer for an off-site repair if that is more convenient for you.

4. Okay, I've made my appointment how do I best prepare for my service call?

To make best use of the technicians time we recommend you make a list of all the problems you are experiencing with your system, and have all manuals, software CD's and any other information about the computer readily available.

5. I purchased my computer used and I don't have any of the original software or drivers available. Can you still help me?

Yes. Typically a technician will be able to restore your original applications, data and serial numbers without having the original software CD's or manuals.

6. I know absolutely nothing about computers, can your technicians speak "Non Geek" to me?

Yes. We are well versed in the English language and don't expect you to know anything about your system.

7. Do you only service businesses?

No. We are happy to work with private customers as well.

8. My company is looking to hire a computer service provider, do you offer monthly contracts?

Yes. Please call us and ask for a quote.

9. Do you charge for "travel time"?

Travel time is free for any address in a 20 mile radius from El Dorado Hills.

10. How long have you been in business?

Ktech1 was established in 2002 and has hundrends of satisfied customers.