Logging and processing support calls

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Planning and undertaking scheduled maintenance upgrades

Setting up accounts for staff, ensuring that they know how to log in

Solving password problems

Talking to employees and computer users to determine the nature of any problems they encounter

Responding to breakdowns

Investigating, diagnosing and solving computer software and hardware faults

Repairing equipment and replacing parts