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How can I help you?

  • Logging and processing support calls

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners

  • Planning and undertaking scheduled maintenance upgrades

  • Setting up accounts for staff, ensuring that they know how to log in

  • Solving password problems

  • Talking to employees and computer users to determine the nature of any problems they encounter

  • Responding to breakdowns

  • Investigating, diagnosing and solving computer software and hardware faults

  • Repairing equipment and replacing parts

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